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No returns on cut goods, including non-woven interfacings or elastic. Eligible returns will be refunded in the form of a store credit or refunded to card. All shipped goods are sent through the USPS. First City Quilts LLC is not responsible for lost or stolen packages once they have been shipped. Please contact USPS for delivery updates on your order. All in-stock orders placed before 8am for pick-up will be available Tuesday - Saturday from 10am - 1pm. Please contact us at 913-682-8000 or email if you have any questions.