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RETURNS: No returns on cut goods, including non-woven interfacings or elastic. Eligible returns will be refunded in the form of a store credit or refunded in like payment. ELECTRONIC DOWNLOADS: Sharing of purchased electronic pattern downloads is illegal. Please do not share electronic patterns without written permission from the designer. SHIPPING: Orders placed online to ship will be processed within two business days. All shipped goods are sent through the USPS. First City Quilts LLC is not responsible for lost or stolen packages once they have been shipped. Please contact USPS for delivery updates on your order. ORDER PICK UP: All in-stock orders placed before noon on Wednesday will be available Thursday - Friday 10am - 4pm and Saturday 10am - 3pm. QUESTIONS: Please leave a message at 913-682-8000 us or email if you have any questions.