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No returns on cut goods, including non-woven interfacings or elastic. Eligible returns will be refunded in the form of a store credit or refunded to card. All shipped goods are sent through the USPS. First City Quilts LLC is not responsible for lost or stolen packages once they have been shipped. Please contact USPS for delivery updates on your order. All in-stock orders placed before 8am for pick-up will be available on Tuesday from 11am - 3pm - call when you arrive, Wednesday by appointment and Thursday - Saturday from 11am - 3pm. Please contact us at 913-682-8000, Facebook message us or email if you have any questions.